ISO 9001 certification

Novoceram has obtained ISO 9001 certification for its quality management system. The certified quality management system provides for continuous improvement of quality at various levels:

• In customer relations: the aim is to anticipate customers’ requirements and to respond to their needs optimising the communication processes and procedures
• In internal corporate processes and organisation: through codifying procedures, rationalising organisation and raising personnel awareness.
• In production: ensuring precise traceability of products throughout their life cycle, by defining specific procedures that are constantly being updated through a process of continuous improvement.
• In relations with suppliers: purchasing quality products and selecting suppliers with the same improvement objectives.

Each year, the company undergoes a detailed audit by an external body and this ensures that Novoceram continues to comply with and to upgrade its procedures in an increasingly efficient system.